Lovely to speak to you on the phone this afternoon, as requested I’m putting our conversation in writing for you also.
On the 17th September 2015 we had one of your agency carers – JW cover a 3-9pm shift for us.
I cannot thank him or praise him enough for his hard work on this shift. J arrived 15 minutes early for his shift, introduced himself and asked relevant questions of our residents and shift timings (i.e. meal times) whilst maintaining privacy at all times.
Whilst on a our afternoon tea round with one of our care assistants, I heard J knock before entering a residents room, introducing the resident by name and also introducing himself – something I felt as very person-centered, reassuring and professional.
Our senior carer on duty for that shift reported to me this morning that Jim was a pleasure to work with, professional throughout and asked relevant questions regarding the residents before tending to their personal needs and evening routine. She was very impressed that nothing seemed to phase J and he worked efficiently throughout the shift.
We are very impressed with his high standard of work and that our residents were also very happy of which is of high importance to us.
Once again a massive thank you to yourselves and J for helping us, we won’t hesitate in using your service again.
DS – Residential Home Manager. (September 2015)